Remote Support Authorisation

General Information

TeamViewer is an S/W to access and control a remote PC by Internet connection. Access of your PC includes the possibility to see/change your data files and programs as long as they are not password protected.

Data transfer will be possible as well. Before authorization make sure that you have done Back-ups of all relevant data and that all programs are closed which are not required! In case of TeamViewer session done by Shimadzu various Service activities such as troubleshooting S/W Installations, Instrument Control, Support for method developments … can be done. Starting such a session always requires your approval. When the session is started your monitor will be displayed on our PC and we can do remote control of your PC.

In case of trouble you can stop any time the session by activating the Close Symbol in the TeamViewer program. Once the session is stopped, we have no longer access to your PC. Restarting the session requires a new Password created from your TeamViewer Client and forwarded from your side to us.

To Authorize remote support via TeamViewer please complete and return the form from this link: