Releasing a locked-out user

Depending on the LabSolutions Security Policy settings, a user may become locked out if they enter an incorrect password after a number of attempts. The user is presented with the window below:

This lockout period may be temporary or permanent depending on the policy settings. The user can either wait for the lockout period to expire, or be released by a System Administrator using the procedure below:

• Sign in to LabSolutions as a System Administrator
• Select the Administration tab
• Select 'User Administration'

• Select 'Release User Lockout'

• Select the locked-out user and click 'Release".

The user is now free to attempt to log in again. If the user has forgotten their password, it can be reset using the procedure - Forgotten passwords in LabSolutions.